frequently asked questıons
If you choose to buy from Dinapala Group online store, you can pay with any Debit Card or credit card – Visa Mastercard and American Express and UNON PAY are all available . we also have mobile wallet payment options such as Ezy Cash and M cash .
As a second option You also have the option to pay by secure Pay link(VISA and Mastercard only) where we will send to you a payment link by sms for the product you ordered for more details on secure payment link click here
make sure the credit/debit card has not expired. Erasing your cache and cookies from your web browser can also help. We advise you to try again. If this doesn’t work, you can try another payment method. If the problem persists, please contact our order support – +94-70-6000-770 / +94-70-6000-660
You can use your code by entering it in the “Enter your promotional code” section when you order. To receive the discount, click Apply. You can use only one promotional code per order.
Order related / Delivery related
On average 5-7 Working Days . If you can inform us through our hotline that you require the product urgently we might be able to make an exception for you please bear in mind however that this will be dependent on external circumstances beyond our control . We Will do our best
We will do our best to ease your concerns we have a dedicated technical support team to guide you on the proper functionality and maintenance of the products your purchased so get in touch with technical support .If your still not happy with your purchase please escalate the issue to Dinapala higher Management though emailing firstname.lastname@example.org
cancellations and refunds
Once confirmation of a transaction is sent via email by Dinapalagroup.lk to the user orders cannot be cancelled or goods returned unless it is a legitimate warranty claim . please note that we are not able to accept change of mind as a reason for returning goods
Any issue related to any product or service should be brought to the notice of Dinapalagroup.lk within 2 days of the purchase.
Dinapalagroup.lk management reserves the exclusive right to decide on refunding or replacing a product.
Paid ‘store pickup’ orders which are not collected within 60 days will be cancelled automatically after formal notice by letter and sms
All refunds are processed within 7 working days by Dinapalagroup.lk. Further processing back to your credit card/ bank account may require additional time depending on the bank/ institution for which Dinapalagroup.lk cannot be held accountable for banking delays however we will keep you posted and be available on our helplines to give you updates regarding your refund
Warranty Conditions and duration will be mentioned on the Product Description if you have any doubts please check with our helplines as well . Please note certain products do not carry warranty
You can get in touch with our helplines to initiate a warranty claim please note that you will be asked to provide your invoice details to initiate the process . if it is an online order such details would be emailed to you at checkout . You also have the option of visiting one of our showrooms and they will initiate the warranty claim process for you