Order Tracking & Order Status FAQ
Please enter your order number and billing email to get your Tracking number or an update on the status of your order – please note it takes 1 working day for us to Update the Pronto Lanka Tracking Number . if you forgot or misplaced your order number please get in touch with us and we will help you outÂ
Please proceed to to the pronto tracking website by CLICKING HERE . upon which please enter your tracking number – please note Pronto Tracking systems are working slower than usual do to the prevelant fuel crisis therefore if your tracking number dosent appear on the website please don’t panic , it will be updated eventuallyÂ
This can seldom occur because your payment was made through FRIMI,MCASH Genie or Online Banking Platforms . This is because banking systems takes longer to authorize there transactions as opposed to VISA , MasterCard Or American Express . There is no need to panic please get in touch with our team and we will help you out – TEL .+94 706 000 770/+94 706 000 660 . you can also reach out to us through Facebook and WhatsApp by clicking hereÂ
Usually after the product is taken for delivery we update a “Completed Status ” it could still take a few days for you to receive the item to your doorstep . Do Not worry We will follow the order all the way till you receive it . please get in touch with us if you have any doubtsÂ