Order Tracking & Order Status FAQ
How do I find my Tracking Number or get updates about my order
Please enter your order number and billing email to get your Tracking number or an update on the status of your order – please note it takes 1 working day for us to Update the Pronto Lanka Tracking Number . if you forgot or misplaced your order number please get in touch with us and we will help you outÂ
How do I Live track my Order From My Tracking Number
Please proceed to to the pronto tracking website by CLICKING HERE . upon which please enter your tracking number – please note Pronto Tracking systems are working slower than usual do to the prevelant fuel crisis therefore if your tracking number dosent appear on the website please don’t panic , it will be updated eventuallyÂ
My order Status Appears as Cancelled order eventhough my funds were debited
This can seldom occur because your payment was made through FRIMI,MCASH Genie or Online Banking Platforms . This is because banking systems takes longer to authorize there transactions as opposed to VISA , MasterCard Or American Express . There is no need to panic please get in touch with our team and we will help you out – TEL .+94 706 000 770/+94 706 000 660 . you can also reach out to us through Facebook and WhatsApp by clicking hereÂ
My Order status Shows as Processing what does this mean?
It means your payment is successful and we are in the process of packing and delivering your items we will update the tracking number shortlyÂ
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My Order Status Appears as Order Completed - I haven't Received my item
Usually after the product is taken for delivery we update a “Completed Status ” it could still take a few days for you to receive the item to your doorstep . Do Not worry We will follow the order all the way till you receive it . please get in touch with us if you have any doubtsÂ
